Server Configuration
Lifecycle & Automation
Manage tickets from opening through closure.
Overview
Configure
Claim a ticket when a staff member takes responsibility. Close resolved requests, reopen follow-ups when needed, and export a transcript before deletion.
Verify
Open a test ticket and check that the requester, support roles, and bot can see the correct channel. Use the command reference below for the registered syntax.
Commands
36 commands. Arguments in (parentheses) are required and arguments in [brackets] are optional.
Set up and manage support tickets
,ticketsaliases: ticket, tix, t
,ticketsAdd a member to a ticket
,tickets addaliases: a
,tickets add (target)Let a role see tickets
,tickets allow
,tickets allow (target)View the roles that can see tickets
,tickets allow list
,tickets allow listArchive a ticket
,tickets archive
,tickets archive (channel) [reason]Stop a member from opening tickets
,tickets blacklistaliases: bl
,tickets blacklist (target)Claim a ticket
,tickets claimaliases: cl
,tickets claim (channel) (reason)Close a ticket
,tickets closealiases: c
,tickets close (channel) [reason]Close every open ticket
,tickets closeall
,tickets closeall (confirmation)Delete a ticket
,tickets delete
,tickets delete (channel) [reason]Stop a role from seeing tickets
,tickets deny
,tickets deny (target)Export a ticket
,tickets export
,tickets exportSet the questions a ticket asks
,tickets formaliases: forms
,tickets form (name)View a ticket's details
,tickets info
,tickets infoView every open ticket
,tickets list
,tickets listMerge two tickets
,tickets merge
,tickets mergeMove a ticket to another category
,tickets move
,tickets move (channel) (destination)Set up the ticket panel options
,tickets options
,tickets optionsSend the ticket panel
,tickets panel
,tickets panelSet a ticket's priority
,tickets priorityaliases: pr
,tickets priority [level]View a member's ticket history
,tickets profile
,tickets profile (label)View ticket staff profiles
,tickets profiles
,tickets profilesSet why a ticket was opened
,tickets reason
,tickets reason (action) (target) (reason)Remove a member from a ticket
,tickets removealiases: rm
,tickets remove (target)Rename a ticket
,tickets renamealiases: rn
,tickets rename (channel) (new name)Reopen a ticket
,tickets reopen
,tickets reopen (channel) [reason]Resend the ticket panel
,tickets resend
,tickets resend (channel)Set up tickets
,tickets setupaliases: s
,tickets setup (staff role)Split a ticket into two
,tickets split
,tickets splitView ticket stats
,tickets stats
,tickets stats [period] (member)Manage ticket trainees
,tickets trainee
,tickets traineeMake a member a ticket trainee
,tickets trainee grant
,tickets trainee grant (target)View every ticket trainee
,tickets trainee list
,tickets trainee listRemove a ticket trainee
,tickets trainee revoke
,tickets trainee revoke (target)Save a ticket's transcript
,tickets transcriptaliases: tr
,tickets transcript (target)Unclaim a ticket
,tickets unclaimaliases: ucl
,tickets unclaim (channel)